Shipping

Shipping & Delivery

Every Fiori piece is packed by hand and sent with care. Here is what to expect once your order is placed.

Delivery across the UAE

We deliver everywhere in the Emirates. Any applicable delivery charge is calculated and shown at checkout before you pay. Most in-stock orders arrive within 2–4 business days.

You will receive an order confirmation by email as soon as you check out, and a tracking link the moment your piece is dispatched.

How your order is sent

Each piece travels fully insured and requires a signature on delivery. Nothing changes hands without one — a small step that keeps something precious safe from our showroom to your door.

Made-to-order & bespoke

Some things are worth the wait. Made-to-order and bespoke pieces are created for you, so they take a little longer, typically 2–4 weeks. We confirm the exact timeline before we begin, and keep you updated as your piece comes to life.

Collect from a showroom

Prefer to collect in person? You're welcome to pick up your order at any of our Dubai showrooms, open daily, 10am–10pm.

  • DIFC
  • Gold & Diamond Park, Building 1
  • Gold & Diamond Park, Building 4

Let us know you're coming and we'll have your piece ready.

International shipping

We ship beyond the UAE by arrangement, for an additional charge. Message us on WhatsApp with your destination and we'll confirm timing and cost. Any duties, taxes, or customs charges in the destination country are the customer's responsibility.

Returns

All sales are final — we're unable to accept returns or exchanges for change of mind. If a piece arrives faulty or not as described, contact us straight away and we'll make it right. See our Returns & Exchanges page for full details.

Questions?

We're here, and we'd rather you ask.

WhatsApp +971 55 434 3650
Email contact@fiorijewels.com
Call +971 55 434 3650

A few common questions

How much does delivery cost?

Your delivery charge is calculated and shown at checkout before you pay, based on your order and destination. You can also collect from any Dubai showroom.

How long until my order arrives?

In-stock pieces reach you in about 2–4 business days. Made-to-order and bespoke pieces take longer, usually 2–4 weeks, and we confirm the exact timeline before we start.

Can I return my order?

All sales are final, so we're unable to accept change-of-mind returns or exchanges. If a piece arrives faulty or not as described, contact us and we'll make it right. Every Fiori piece also comes with free lifetime resizing, cleaning, and our Lifetime Diamond Upgrade.

How can I pay?

Tabby, Tamara, and all major cards.

Do you ship outside the UAE?

We do, by arrangement and for an additional charge. Message us on WhatsApp and we'll confirm the details. Any customs duties or taxes at the destination are the customer's responsibility.