Returns & Exchanges

Every Fiori piece is made to be kept for a lifetime. Because each one is chosen or crafted specially, all sales are final — but you are never on your own. Here is how our final-sale policy, faulty-item cover, and lifetime care work.

All sales are final

We do not accept returns or exchanges for change of mind, and all sales are final. Please choose carefully, and reach out before you order if you would like help with sizing, styling, or any detail — our specialists are glad to guide you.

This does not affect your rights where a piece arrives faulty, damaged, or materially not as described, or any statutory rights that cannot be excluded under applicable UAE law.

Made-to-order & personalised pieces

Made-to-order, bespoke, engraved, and personalised pieces — including our Real & Rare natural-diamond line — are created for you alone and are final sale in all cases, except where the item is faulty or not as described. We confirm every detail with you before we begin, so your piece arrives exactly as imagined.

If something isn't right

In the rare event that a piece arrives faulty, damaged, or not as described, contact us straight away and before sending anything back. We will put it right — by repair, replacement, or refund as appropriate.

Message us on WhatsApp or email contact@fiorijewels.com with your order number and a photo.
Please don't return anything before we've arranged it with you.
For high-value pieces, we may arrange insured collection or ask you to bring the item to a showroom for inspection.

Gentler alternatives to a return

Often what you need isn't a return at all — a different size, a refresh, or a bigger stone in time. Every Fiori piece comes with lifetime care.

Free lifetime resizing & cleaning

Rings that sit a touch loose or snug can be resized at no cost, for life (subject to design limits). We'll also clean and polish your Fiori pieces whenever they need refreshing — at any showroom or by arrangement.

Lifetime Diamond Upgrade

Your diamond can grow with you. Trade in your Fiori diamond towards a larger or higher-grade one, any time, and put its original price towards the new piece (terms apply).

Faulty pieces & warranty

Fiori diamonds are certified lab-grown or natural Real & Rare stones, set in 18K and 14K gold and made to last generations. We repair or replace any genuine manufacturing or material fault under normal wear at no charge. This sits alongside your statutory rights and doesn't cover accidental damage, misuse, or everyday wear and tear.

Visit a showroom

You're always welcome to bring a piece to us in person. Our specialists can help with faulty-item checks, resizing, and cleaning on the spot.

DIFC
Gold & Diamond Park, Building 1
Gold & Diamond Park, Building 4

All showrooms are open daily, 10am–10pm.

A few common questions

Can I return an in-stock piece if I change my mind?

All sales are final, so we're unable to accept change-of-mind returns or exchanges. If a piece arrives faulty or not as described, contact us right away and we'll make it right.

Can I return a made-to-order or engraved piece?

These are crafted uniquely for you and are final sale, except where faulty or not as described. We confirm every detail before we begin.

My ring doesn't fit — what can I do?

Free lifetime resizing means we can adjust it to fit perfectly, at no cost, for as long as you own it (subject to design limits).

What if my piece arrives faulty?